17 Sep 2019 | The Ritz Carlton, Tokyo


Business Session - 1:30pm - 6:30pm

Thank you for your interest in the event. Our registration is now closed due to overwhelming response. 


For further questions, please email team@nexmoconvo.com.

Today’s consumers are always on, always connected. That does not mean they want companies to contact (or spam) them anytime and across all channels. Winning the engagement battle is about being relevant and with context. That means engaging consumers in the moments that matter, using the channels they prefer and with relevant data. Join us at this event to:


How you can engage customers with personalisation like never before, be it Messenger App, Voice, Video and SMS.


Your omni-channel communication strategy with agility.


And learn from customer engagement innovators.


Live demo and see what you can do for your customer engagement.

12:30 - 14:00
The Ritz Carlton, Tokyo

Wrapped in windows and perched above the skyline, The Ritz-Carlton, Tokyo deftly weaves together elements from both the East and West. Sleek lines and organic materials seamlessly merge with crystal and metal. Dining draws inspiration from Japan and beyond, garnering Michelin stars along the way. And the 21,528-sq-ft spa highlights timeless rituals in the pursuit of modern wellness. The result is a five-star hotel that redefines luxury in Japan.


There is no charge to attend the Business Session. However, attendance is by invitation only and seats are limited. Register to request for your seat.



1:30 pm - 2:00 pm

Guests Arrival

4:15 pm - 4:30 pm

Q & A

2:00 pm - 2:10 pm

2:10 pm - 2:30 pm

2:30 pm - 3:15 pm

Welcome Note

Transform Customer Experience with Programmable Communications

(with simultaneous translation)

Tetsu Nishimura, Managing Director, Nexmo Japan

Omar Javaid, President, API Platform Group, Vonage

Case Studies Sharing by Customers

Paidy, Transcosmos Research and Development, Rakuten, Inc.

3:15 pm - 3:30 pm

3:30 pm - 4:15 pm

Short Break

Experience Live Demo of Omni-Channel Customer Journey

4:30 pm - 4:40 pm

Closing Comments

5:00 pm - 6:30 pm

Networking Reception

Omar Javaid


API Platform, Vonage

Tetsu Nishimura

Managing Director

Nexmo, Japan

Houston Ross



Sho Shimoda


Transcosmos Research and Development

Laurent Fiard

Vice Senior Manager

Rakuten, Inc.

Nexmo helps growing startups and agile enterprises enhance their customer experience and realise new business outcomes at scale. With our easy-to-use APIs, global platform, and expert support, you can abstract the complexity of communications and innovate faster.

WeWork, Tokyo Square Garden 14F,

3-1-1, Kyobashi, Chuo-ku

Tokyo Japan 104-0031

© 2019 Nexmo Convo. All Rights Reserved. 

For enquiries on NEXMO CONVO – please email team@nexmoconvo.com